Tech support is there to help, right? The reality is, it depends. Learn some common misconceptions about tech support's responsibilities. You've just gotten a new website hosting account. You're excited to begin your journey onto the web. You're a novice to all this "web stuff", but you're confident and brimming with enthusiasm. Into it you plunge, opening the design program your friend suggested and trying to create some pages. There's a problem, though, and you can't make the program work, and you're not actually building any pages. Well, time to call technical support at your brand new hosting company, right?
This article will cover the 2 most common "Tech Support Don'ts," training and content update, and offer alternate solutions to the "problems." Your hosting is providing you the space on its servers to put this information, so shouldn't they be responsible for making sure you can actually make a website? This is going to sound disappointing, but the answer to that question is 'no'. Your hosting company is providing you space and transfer for a website, but the responsibility for populating that space is your's and your's alone. What is uploaded to the account and how it is uploaded is the responsibility of the client. The role of technical support at any hosting company is the diagnosis and repair of problems with a site relating to the server on which it is hosted.
These impressions are due mostly to a misunderstanding of what constitutes "technical support" problems. Customers may classify a need to update a web page with new information as a "problem", and perhaps, to them, it is, but it is not a problem for which technical support at your hosting company is responsible. Many novices enter website hosting with the idea that a hosting company's technical support is not only a troubleshooting organization, but a teaching and maintenance organization as well.
The first, and most economical, is simply to find an editing program with which are you are comfortable, learn it, and use it make your own updates. The program you need will vary according to the kind of site you wish to build or maintain. Many hosting companies even provide online "site builder" solutions that can be accessed right through your browser without the need to install separate program. If you need someone to update your website on a regular or even intermittent basis, then you have 2 basic options.
Alternately, if you lack the time or skills to update a site, consider hiring a outside web design services firm to perform your needed updates. Prices vary wildly, but you will probably be able to find a great number of resources in your local area, and beyond, by doing a search at your favorite search engine. Most web designers are generally knowledgeable, and, with information you provide, can update your site even if they themselves did not initially design it.
This article will cover the 2 most common "Tech Support Don'ts," training and content update, and offer alternate solutions to the "problems." Your hosting is providing you the space on its servers to put this information, so shouldn't they be responsible for making sure you can actually make a website? This is going to sound disappointing, but the answer to that question is 'no'. Your hosting company is providing you space and transfer for a website, but the responsibility for populating that space is your's and your's alone. What is uploaded to the account and how it is uploaded is the responsibility of the client. The role of technical support at any hosting company is the diagnosis and repair of problems with a site relating to the server on which it is hosted.
These impressions are due mostly to a misunderstanding of what constitutes "technical support" problems. Customers may classify a need to update a web page with new information as a "problem", and perhaps, to them, it is, but it is not a problem for which technical support at your hosting company is responsible. Many novices enter website hosting with the idea that a hosting company's technical support is not only a troubleshooting organization, but a teaching and maintenance organization as well.
The first, and most economical, is simply to find an editing program with which are you are comfortable, learn it, and use it make your own updates. The program you need will vary according to the kind of site you wish to build or maintain. Many hosting companies even provide online "site builder" solutions that can be accessed right through your browser without the need to install separate program. If you need someone to update your website on a regular or even intermittent basis, then you have 2 basic options.
Alternately, if you lack the time or skills to update a site, consider hiring a outside web design services firm to perform your needed updates. Prices vary wildly, but you will probably be able to find a great number of resources in your local area, and beyond, by doing a search at your favorite search engine. Most web designers are generally knowledgeable, and, with information you provide, can update your site even if they themselves did not initially design it.
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Looking to find the best deal on Web Hosting Technical Support, then visit www.prodhosting.net to find the best advice on Hosting Plans with tech.support for you.
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